Disclaiming Trust

One thing you learn early as a lawyer is that clients TRUST you. They put their interests, their businesses, their families in your hands for safekeeping. For protection.

Legal services tech is no different. Clients TRUST that the forms, guidance and information you supply will protect them. Indeed, if you are in the business of solving or preventing legal problems, this brand of trust is what you seek.

What does it mean, then, when you seek and win TRUST only to disclaim it, typically with obscure legal jargon buried in the terms of use? It can only mean that you shouldn’t be trusted at all.